Customer engagement

The ROI of digital CX, Part 3: How to build a business case for digital self-service

In the third of our three-part series on the ROI of digital CX, we look at how to build a business case for your intelligent virtual assistant, and the questions you should be asking potential vendors as you search for the perfect match.

Posted June 15, 2022
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Customer engagement
The ROI of digital CX, Part 2: The true business impact of digital self-service

How digital self-service helps empower agents, improve CX, and boost sales

June 1, 2022
Customer engagement
Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award

IAG reveals how it uses Facebook Messenger to engage with its customers at a deeper level.

September 30, 2020
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