Contact Centre AI Introducing Nuance Mix Builder, a Copilot feature, that supercharges bot building with Azure OpenAI Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 28, 2023
Contact Centre AI Nuance is revolutionising the contact centre with GPT technology Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 28, 2023
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 24, 2022
Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 16, 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 9, 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement July 19, 2022
