Contact Centre AI How to tool-up your contact center in step with Forrester’s COVID-19 response plan Nuance Communications 1 July 2020
Contact Centre AI, Digital & messaging Forrester’s Art Schoeller on seven strategies for elevating CX today Nuance Guest Blogger 24 June 2020
Contact Centre AI Compelling conversations, part 3: How KPN’s service-focused digital transformation project redefined its contact center Sebastian Reeve | EMEA Director of Product Management and Marketing 18 June 2020
Contact Centre AI Filter fraudsters: Enhanced security and better service for real customers in contact centres Brett Beranek | Vice President & General Manager, Security & Biometrics 17 June 2020
Contact Centre AI Three Simple Steps to Address COVID-19 Demands in Your Contact Centre Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 2 April 2020
