Voice and IVR A bright future for voice with intelligent IVR solutions Sebastian Reeve | EMEA Director of Product Management and Marketing 5 September 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing 30 June 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing 4 May 2022
Authentication & fraud prevention, Retail AI Retail fraud: Why consumer identities must evolve with biometric security Nuance Communications 8 November 2021
Retail AI The rise of hyper-personalised retail and changing consumer expectations Sebastian Reeve | EMEA Director of Product Management and Marketing 19 October 2021
Financial services AI Meet four banks making smart use of conversational AI Sebastian Reeve | EMEA Director of Product Management and Marketing 5 October 2021
Voice and IVR How Post Office Ltd. went from simple service to standout customer experiences Sebastian Reeve | EMEA Director of Product Management and Marketing 15 July 2021
Digital & messaging How Dixons Carphone Group made a rapid shift to digital during the pandemic Sebastian Reeve | EMEA Director of Product Management and Marketing 1 July 2021
Financial services AI, Voice and IVR Four key tips for your virtual assistant deployment from a banking leader Sebastian Reeve | EMEA Director of Product Management and Marketing 8 March 2021
Digital & messaging How web chat and AI became a power couple for customer service Sebastian Reeve | EMEA Director of Product Management and Marketing 5 January 2021
Contact Centre AI Which channel should you use? UK customers have their say Sebastian Reeve | EMEA Director of Product Management and Marketing 15 December 2020
Contact Centre AI The tech wishlists of UK contact centre leaders Sebastian Reeve | EMEA Director of Product Management and Marketing 4 December 2020
Retail AI Recreating in-store experiences online Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 27 October 2020
Contact Centre AI FCR decline: Is the UK really getting worse at first contact resolution? Sebastian Reeve | EMEA Director of Product Management and Marketing 13 October 2020
Contact Centre AI The 3 most serious COVID challenges in UK contact centres Sebastian Reeve | EMEA Director of Product Management and Marketing 7 October 2020
Authentication & fraud prevention, Financial services AI, Voice and IVR Compelling conversations, part 4: Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award Sebastian Reeve | EMEA Director of Product Management and Marketing 23 July 2020
Contact Centre AI Compelling conversations, part 3: How KPN’s service-focused digital transformation project redefined its contact center Sebastian Reeve | EMEA Director of Product Management and Marketing 18 June 2020
Digital & messaging, Retail AI Cabify launches versatile virtual assistant to create a new customer experience Sebastian Reeve | EMEA Director of Product Management and Marketing 16 June 2020
