Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement January 3, 2023
Digital & messaging, Voice and IVR The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 15, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 1, 2022
Financial services AI Meet Ceba, Commonwealth Bank of Australia’s intelligent virtual assistant Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 9, 2022
Digital & messaging The ROI of digital CX, Part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 14, 2022
Authentication & fraud prevention, Financial services AI How ANZ Bank in New Zealand redesigned its IVR and authentication to deliver intuitive voice experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 10, 2022
Retail AI The rise of hyper-personalised retail and changing consumer expectations Sebastian Reeve | EMEA Director of Product Management and Marketing October 19, 2021
Financial services AI Nuance and Commonwealth Bank of Australia’s virtual assistant ‘Ceba’ wins APAC Stevie® Award Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 24, 2021
Digital & messaging Conversational AI: How does it fit into your customer experience strategy? Nuance Communications March 9, 2021
Retail AI Recreating in-store experiences online Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement October 27, 2020
