Nuance Communications’s stories
omnichannel engagement DYIConversational AI: How does it fit into your customer experience strategy?

With the increasing sophistication of voice technologies, organisations in Australia and New Zealand are looking to explore and understand their potential to optimise processes, costs, and revenue. One in five Australian businesses report having a formal voice strategy in place, following a report from global consultancy Cognizant, and research from Ecosystm found that 48% of […]