Nuance Communications’s stories
Mackay Base Hospital gives clinicians more time to care with clinical artificial intelligence

Mackay Hospital and Health Service serves around 180,000 people in a range of regional, community, and rural settings in Queensland. One of these settings—Mackay Base Hospital—is the referral hospital for the region, seeing around 271,000 outpatient visits and caring for more than 81,200 people in its Emergency Department each year. To help it provide the […]

Why are super funds switching to biometric authentication?

After the successes we’ve seen Australian banks and government departments achieve with our solutions, we’re very excited about our new partnership with QMV, a financial services consultancy that advises superannuation funds on technology investments. By combining our customer engagement and security innovations with QMV’s expertise in super fund operations and technology, we’ll be able to […]

omnichannel engagement DYIConversational AI: How does it fit into your customer experience strategy?

With the increasing sophistication of voice technologies, organisations in Australia and New Zealand are looking to explore and understand their potential to optimise processes, costs, and revenue. One in five Australian businesses report having a formal voice strategy in place, following a report from global consultancy Cognizant, and research from Ecosystm found that 48% of […]