Tony Lorentzen
Tony has more than 25 years of experience in the technology sector, spending the last 17 with Nuance where he is currently the SVP of Intelligent Engagement Solutions within the Enterprise Division. Before that he served as the leader of several teams at Nuance including Sales Engineering, Business Consulting, and Product Management. A proven leader in working with the cross-functional teams, Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI. Prior to Nuance, Tony spent time at Lucent and Verizon where he led teams that applied the latest technologies to solve complex business issues for large enterprises. Tony received a B.S. from Villanova University and a MBA from Dowling College.

Tony Lorentzen’s stories

Wie bewältigen Sie den durch Covid-19 gestiegenen Zulauf im Contact Center?

Die Coronavirus-Pandemie zwingt Unternehmen weltweit, ihre Mitarbeiter zu schützen und gleichzeitig Krisenpläne zu entwickeln, um den Geschäftsbetrieb aufrechtzuerhalten. Zudem bemühen sich die Unternehmen, ihren Kunden schnell die neuesten Informationen zu übermitteln, auch wenn sich die Situation und damit die Leitlinien ständig – manchmal stündlich – ändern. Contact Center stehen bei diesen Bemühungen an vorderster Front. […]