Contact Centre AI Introducing Nuance Mix Builder, a Copilot feature, that supercharges bot building with Azure OpenAI Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 29 March 2023
Contact Centre AI Nuance is revolutionising the contact centre with GPT technology Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 29 March 2023
Contact Centre AI The AI-powered contact centre, part 4: Enhance contact centre security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 31 August 2022
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 August 2022
Contact Centre AI Meet the NHS GP saving an hour a day—and increasing patient safety—with Dragon Medical One Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 17 August 2022
Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 16 August 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 9 August 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 19 July 2022
Contact Centre AI, Digital & messaging The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 15 June 2022
Contact Centre AI Facing staff and supply chain shortages and rising prices, enterprises embrace AI Nuance Communications 2 May 2022
Contact Centre AI Looking back and ahead at contact centre best practices Nuance Guest Blogger 24 November 2021
Contact Centre AI Bringing intelligence – and investment protection – to the CCaaS revolution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 25 October 2021
Authentication & fraud prevention, Contact Centre AI Why pain-free authentication should be a strategic priority for your contact centre Brett Beranek | Vice President & General Manager, Security & Biometrics 27 July 2021
Contact Centre AI Which channel should you use? UK customers have their say Sebastian Reeve | EMEA Director of Product Management and Marketing 15 December 2020
Contact Centre AI The tech wishlists of UK contact centre leaders Sebastian Reeve | EMEA Director of Product Management and Marketing 4 December 2020
Contact Centre AI FCR decline: Is the UK really getting worse at first contact resolution? Sebastian Reeve | EMEA Director of Product Management and Marketing 13 October 2020
Contact Centre AI The 3 most serious COVID challenges in UK contact centres Sebastian Reeve | EMEA Director of Product Management and Marketing 7 October 2020
Contact Centre AI How to tool-up your contact centre in step with Forrester’s COVID-19 response plan Nuance Communications 30 September 2020
