Brad Morrison
Brad leads the Nuance Healthcare Customer Success Organization (CSO), which focuses on creating a holistic customer experience from pre-sales through lifetime management. He has 20 years of experience in healthcare IT with leadership roles in Sales, Operations, and Customer Success. Brad joined Nuance in 2013 to lead Account Management and Sales Support. Prior to joining Nuance, he served in Senior Leadership positions at M*Modal, where he oversaw the strategic sales and account management organizations. He holds a B.A. in business and computer science from the University of Alabama.
Brad Morrison’s stories
Leon Medical Centers targets clinical documentation excellence and life-changing care

In healthcare, many advances in technology are designed to give clinicians two things: more time and more information. More time to spend connecting with patients and exploring their needs and more information to find the correct diagnosis and treatment plan. Patients who have a closer, more collaborative relationship with their clinician are more engaged and […]

Dragon Medical One earns #1 Best in KLAS 2022 Award for the second consecutive year

We’re extremely proud that our Dragon Medical One speech recognition solution has earned the #1 Best in KLAS 2022 Award for Speech Recognition: Front-End EMR. It’s the second consecutive year that Dragon Medical One has been honored with this prestigious award, which recognizes software and services companies that are propelling innovation in healthcare. Receiving this […]

Abdali HospitalCustomer success: Abdali Hospital’s vision for the future of healthcare technology

Healthcare technology innovations continue to empower physicians, enabling them to achieve the best outcomes for their patients. At Nuance, we’ve had a front row seat to digital transformation for decades; yet the need for continued, even accelerated, innovation has never been more important than it is today. It’s heartening to hear stories from around the […]

Nuance tops KLAS Survey Rating Vendor COVID-19 ResponsesNuance tops KLAS survey assessing vendor responses to the COVID-19 crisis

We are both proud and deeply humbled to be recognized as the #1 large software vendor in KLAS Research’s 2021 report, “Vendor Performance in Response to the COVID-19 Crisis.” KLAS conducted in-depth interviews between April 1 and December 31 last year with 6,300 clinicians and health system IT executives to assess how well their vendors […]

Leveraging AI to improve patient safety in the emergency department

This blog post was created by Nuance guest blogger, Daniel J. Sullivan, MD, JD, FACEP A 2020 study by Newman-Toker, et al. identified that 15 diseases account for about half of all serious misdiagnosis-related harms. The research focused on the “Big Three” categories of vascular events, infections, and cancers and found that 10% of patients […]

Customer Success: The power of innovating with and for our customers

Values are like good friends – they demonstrate their strength during the difficult times. We are proud of our Nuance Healthcare core values. In particular, we act with integrity, think big, strive for excellence, and focus on our customers—among others. These values have served as watchwords and guiding principles – through good times and difficult […]

Customer Success: 6 steps to make your customer touchpoints count

In recent years, organizations large and small have made the customer experience journey a strategic priority. Why? I think McKinsey said it best: “Many businesses are coming to understand that, increasingly, how an organization delivers for its customers is as important as what product or service it provides.” I added the emphasis on how because […]

Customer Success: When you do more than listen, you do more than win

I’ve written before that our customers are at the center of all we do, and that we can succeed only when our customers succeed. And so, we must truly listen to what our customers have to say and remain engaged and committed to the feedback loop. But what happens when we take it a step […]

Customer Success: Listen and learn

For nearly 20 years, Net Promoter Score (NPS®) has been the hallmark of measuring the customer experience journey. Why? Because cultivating a sustainable business means you must cultivate loyal customers. With NPS, we gain a core measurement of customer loyalty and our customers’ likelihood of recommending us to others. It’s a valuable and convenient measurement, […]

Customer Success: Recognition matters

Search “employee recognition” and Google serves you a trove of great think pieces that tell us something we should instinctively know – recognizing employees for a job well done matters. Recognizing our employees positively affects their happiness and morale and therefore their loyalty, performance, and productivity. It also improves the relationships between employees and managers. […]