The role of voice technology in documentation workflows

With organizations looking for greater efficiency, it’s not surprising to see that many of the document-intensive industries we work with continue to turn to technology to boost productivity, reduce costs, and improve client service.

We see the streamlining of documentation processes happening across many different workgroups and workflows. Financial services firms, for instance, with ever expanding rules and regulations, are using voice-powered tools to more accurately create documentation and help mitigate risk and improve compliance. Police departments, whose officers can spend upwards of 3 to 4 hours per shift typing incident reports, are turning to speech recognition technology to improve reporting processes.

And, as recently noted from a survey of law firms by the International Technology Legal Association (ILTA), more and more legal practices are embracing voice and language solutions to shift tasks, such as searching documents for information to help with e-discovery, to writing case files and briefs, into seamless workflows.

Advances in machine learning technology has propelled voice-powered documentation productivity further and further over the years; above and beyond simply turning talk into text. Take all this intelligence, and couple it with powerful voice commands, such as the ability to add templated content into documents, like boilerplate text or standard clauses, and the productivity benefits these solutions offer can have a significant impact across those organizations who are heavily reliant on reporting and documentation.

Professionals who often work outside the office are also better equipped to get business paperwork done thanks to cloud-based mobile dictation solutions, and the shift for anytime, anywhere access to content.

Whatever way your organization produces and completes paperwork, managing documentation across an enterprise can go a long way in helping to reduce administrative tasks, and maximize productivity and costs. So, it’s not surprising to see the growing role voice and language solutions are playing to help improve documentation processes.

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Mark Geremia

About Mark Geremia

Mark Geremia is Vice President and General Manager for Dragon Professional and Consumer and oversees the product and marketing strategy for Nuance's Dragon speech recognition and documentation workflow portfolio. Mark has held various leadership roles within the Dragon business over the last decade, and with his team continues to expand Dragon's reach across enterprise, legal and law enforcement markets, transforming productivity and documentation accuracy for professional individuals and large organizations. Prior to joining Nuance in 2005, Mark held key marketing management positions at both large and small technology companies. He holds a Bachelor of Science Degree in Business Management from Bentley College.