Five digital security trends to watch in 2021

The fight against fraud

A story of loss and hope for change

Dragon Professional Anywhere is a good fit for modern finance and accountancy professionals

Speech recognition software brings clear productivity and economic advantage

Dragon: the difference is in the details

Dragon Professional Anywhere is more than just speech into text

Recreating in-store experiences online

AI helps retailers respond to eCommerce spikes and engage customers across digital channels

How Dragon speech recognition helps legal professionals stay competitive

How Dragon speech recognition helps legal professionals stay competitive

Speech recognition strengthens its place in the modern legal practice

Four in five legal firms are looking to invest in speech recognition technology

FCR decline: Is the UK really getting worse at first contact resolution?

How to read the downward trend – and ensure you’re still meeting customer expectations

The 3 most serious COVID challenges in UK contact centres

ContactBabel’s annual study sheds light on the pandemic’s complex impact

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel”

The DIY revolution and why it matters

Enterprises are taking a new level of control over the customer experience

How to tool-up your contact centre in step with Forrester’s COVID-19 response plan

Contact centre leaders are making technology decisions that will shape CX for years to come

A look at how technology can help tackle healthcare staff burnout

At HIMSS Health 2.0, benefits for frontline staff take center stage

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