IVRs and AI, unite!
4 ways AI can help your IVR win in a digital age
Nuance named leader in 2019 Forrester Wave: Conversational AI for Customer Service
Nuance outstrips its rivals: Provides mission-critical, enterprise-grade, conversational AI
Consumers get ready to fight fraud with biometrics
World Password Day 2019
Voice is alive and well
The rumors that voice technology is dead have been grossly exaggerated
Advance your IVR to the Final Four
Four ways to beat the competition and increase customer satisfaction
Keto or Atkins? IVR or Voice bots?
The similar names of voice-enabled customer service solutions
Re-imagining radiology workflows with language understanding and AI
To the cloud, and beyond
Now’s the time to reevaluate the role of voice
Voice innovations that power great customer experience
Can cyber criminals “compromise speech recognition systems with ease”?
A response to a study on voice biometrics and speech recognition
Is synthetic voice manipulation a true security threat?
Biometrics protects against attacks and decreases contact center fraud loss