IVRs and AI, unite!

4 ways AI can help your IVR win in a digital age

Nuance named leader in 2019 Forrester Wave: Conversational AI for Customer Service

Nuance outstrips its rivals: Provides mission-critical, enterprise-grade, conversational AI

Consumers get ready to fight fraud with biometrics

World Password Day 2019

Voice is alive and well

The rumors that voice technology is dead have been grossly exaggerated

Advance your IVR to the Final Four

Four ways to beat the competition and increase customer satisfaction

Keto or Atkins? IVR or Voice bots?

The similar names of voice-enabled customer service solutions

Re-imagining radiology workflows with language understanding and AI

To the cloud, and beyond

Now’s the time to reevaluate the role of voice

Voice innovations that power great customer experience

Can cyber criminals “compromise speech recognition systems with ease”?

A response to a study on voice biometrics and speech recognition

Is synthetic voice manipulation a true security threat?

Biometrics protects against attacks and decreases contact center fraud loss