Authentication & fraud prevention Voice biometrics: Five myths that prevent companies from reimagining customer authentication Brett Beranek | Vice President & General Manager, Security & Biometrics November 14, 2023
Contact Center AI Nuance at Customer Contact Week 2023: Make every customer engagement count Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 13, 2023
Contact Center AI Rethinking the agent experience, part 3: Remove the customer authentication burden Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 7, 2023
Contact Center AI Rethinking the agent experience, part 2: Increase agent satisfaction Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 17, 2023
Contact Center AI Rethinking the agent experience, part 1: Boost agent efficiency Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement April 13, 2023
Authentication & fraud prevention Nuance Gatekeeper biometric authentication is now available on the Genesys AppFoundry Brett Beranek | Vice President & General Manager, Security & Biometrics March 29, 2023
Contact Center AI Introducing Nuance Mix Builder that supercharges bot building with Azure OpenAI. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 16, 2023
Contact Center AI Nuance is revolutionizing the contact center with GPT technology Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 6, 2023
Retail AI What does a perfect retail customer experience journey look like? Sebastian Reeve | EMEA Director of Product Management and Marketing March 3, 2023
Authentication & fraud prevention The fraud landscape is rapidly evolving. So we’re evolving voice authentication even faster. Brett Beranek | Vice President & General Manager, Security & Biometrics February 20, 2023
Authentication & fraud prevention How Gatekeeper biometric authentication detects and beats synthetic voices Brett Beranek | Vice President & General Manager, Security & Biometrics February 13, 2023
Contact Center AI Revisit your contact center strategy: 3 new ways to approach CX transformation Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement January 11, 2023
Retail AI The three top priorities for retail customer engagement strategies in 2023 Sebastian Reeve | EMEA Director of Product Management and Marketing January 9, 2023
Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement January 3, 2023
Contact Center AI, Voice & IVR How conversational AI helps healthcare payors transform member engagement Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement December 14, 2022
Authentication & fraud prevention, Financial services AI Credit unions fight fraud and transform member engagement with biometric authentication Brett Beranek | Vice President & General Manager, Security & Biometrics November 21, 2022
Authentication & fraud prevention It’s time to rethink customer authentication Brett Beranek | Vice President & General Manager, Security & Biometrics October 25, 2022
Contact Center AI The AI-powered contact center, part 4: Enhance contact center security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 30, 2022
