Easing new pressures in the legal sector

The DIY revolution and why it matters

Enterprises are taking a new level of control over the customer experience

How to tool-up your contact centre in step with Forrester’s COVID-19 response plan

Contact centre leaders are making technology decisions that will shape CX for years to come

A look at how technology can help tackle healthcare staff burnout

At HIMSS Health 2.0, benefits for frontline staff take center stage

surgeon

Addressing the challenges around surgical documentation

Our new report reveals a raft of inefficiencies in the surgical documentation process

The strategy behind Mercury’s wildly successful virtual assistant

Learn how Mercury created “Hiko”, and boosted customer satisfaction on every channel

Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security

Learn why Nuance was named the industry leader in Opus Research’s latest Intelliview Report

clinician burnout

An interview with Dr Simon Wallace on clinician burnout

How can digital technologies like speech recognition help clinicians address burnout?

Know and be known: building relationships, asking questions, and finding silver linings

Using the pandemic as a force of creation, we look at new ways to get to know our customers

The DIY revolution and why it matters

Enterprises are taking a new level of control over the customer experience

Partnering with customers to define and build the future

The opportunity to listen, think more, be more, and co-innovate in the age of COVID-19

BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19

BNY Mellon discusses fraud detection and prevention in the evolving world of COVID-19.

Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award

Learn how their strategy increased brand awareness and improved customer engagement

Feeds & threads

 

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