The DIY revolution and why it matters

Partnering with customers to define and build the future

The opportunity to listen, think more, be more, and co-innovate in the age of COVID-19

BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19

BNY Mellon discusses fraud detection and prevention in the evolving world of COVID-19.

Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award

Learn how their strategy increased brand awareness and improved customer engagement

Clinical speech recognition at Calderdale and Huddersfield NHS FT and Royal Cornwall NHS Trust

How clinical speech recognition is helping NHS Trusts to mitigate the impact of COVID-19

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel”

Compelling Conversations: Putting customer experience first with Deutsche Telekom

Deutsche Telekom reveals why its voice biometrics strategy is focused on customer experien

Enjoy the benefits of working from home

Speech recognition technology can help everyone maximise the benefits of working from home

How to tool-up your contact center in step with Forrester’s COVID-19 response plan

Exploring the leading research firm’s recommendations, phase by phase

Intelligent Authentication (IAuth): An Origin Story

How biometrics evolved to the future of secure conversational commerce

Will keyboards become a thing of the past?

A pivotal part of computing for many years that has its days numbered

Forrester’s Art Schoeller on seven strategies for elevating CX today

Learn how organizations are successfully navigating the COVID-19 landscape

Feeds & threads

 

Loading…