Bringing intelligence – and investment protection – to the CCaaS revolution

Meeting the demand for greater retail personalisation with AI and Cloud

Learn from the conversational banking successes of brands in the UK, Europe, and Australia

How Vodafone successfully adapted —and how its story maps to Forrester’s expert advice

Highlights from our discussion on the benefits of speech-enabling Allscripts Sunrise

Get insights from Médecins Sans Frontières, Luciades Saude Hospital and Upper GI West

See how millions of TV viewers rely on voice to explore content and access self-service

Our world is ready for smarter, faster, more secure experiences that retain a vital human t

How customer authentication issues affect your agents and spread throughout your FSI.

Post Office Ltd.’s revamped customer service strategy

Three best practices from Post Office Ltd.’s revamped customer service strategy

Female health care worker and survey discussing nursing workloads driving professional burnout

An international study reveals the long hours many nurses face—and some possible solutions

Health IT - Dragon Medical One

A recap of our webinar with Voice Technologies and Microsoft

Feeds & threads
 
Loading…