Dragon: the difference is in the details

Recreating in-store experiences online

AI helps retailers respond to eCommerce spikes and engage customers across digital channels

How Dragon speech recognition helps legal professionals stay competitive

How Dragon speech recognition helps legal professionals stay competitive

Speech recognition strengthens its place in the modern legal practice

Four in five legal firms are looking to invest in speech recognition technology

FCR decline: Is the UK really getting worse at first contact resolution?

How to read the downward trend – and ensure you’re still meeting customer expectations

The 3 most serious COVID challenges in UK contact centres

ContactBabel’s annual study sheds light on the pandemic’s complex impact

Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience

The second session in our virtual fireside chat series, “Client insights and intel”

The DIY revolution and why it matters

Enterprises are taking a new level of control over the customer experience

How to tool-up your contact centre in step with Forrester’s COVID-19 response plan

Contact centre leaders are making technology decisions that will shape CX for years to come

A look at how technology can help tackle healthcare staff burnout

At HIMSS Health 2.0, benefits for frontline staff take center stage

surgeon

Addressing the challenges around surgical documentation

Our new report reveals a raft of inefficiencies in the surgical documentation process

The strategy behind Mercury’s wildly successful virtual assistant

Learn how Mercury created “Hiko”, and boosted customer satisfaction on every channel

Feeds & threads

 

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