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Customer engagement Customer engagement predictions 2022: Four trends that will define CX next year Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 8 December 2021 29 November 2022
Voice and IVR Speech recognition: the next great disruptive tech for financial services Nuance Communications 3 June 2021 29 November 2022
Authentication & fraud prevention The key biometrics for fraud prevention: explained Nuance Communications 30 March 2021 29 November 2022
Financial services Take your seat at the top table with Dragon Nuance Communications 25 March 2021 29 November 2022
Authentication & fraud prevention Recommended viewing: The Fintech Show’s biometrics special Nuance Communications 26 January 2021 29 November 2022
Financial services The time is right for accounting firms to embrace speech recognition software Nuance Communications 7 December 2020 29 November 2022
Authentication & fraud prevention, Financial services AI Compelling Conversations, part 2: National Australia Bank creates compelling customer and banker experiences Brett Beranek | Vice President & General Manager, Security & Biometrics 19 June 2020 29 November 2022
Authentication & fraud prevention Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort Brett Beranek | Vice President & General Manager, Security & Biometrics 24 July 2019 30 November 2022