Predict why customers engage? It’s no fantasy
Let AI and prediction create amazing customer experiences
October 2, 2018
For CSPs, sweating the small stuff can pay big dividends
How small changes in subscriber engagement add up to big revenue for CSPs
September 6, 2017
Best practices for driving adherence using proactive engagement for members with chronic illnesses
Automated channels can be used to gather data and scale program reach
November 11, 2016
What does it really mean to optimize customer experience?
Continuous optimization for digital solutions
August 28, 2018
Leveraging analytics to ensure superior customer service
Data can help drive improved business performance and results
June 12, 2017
Part 2 – AI for customer care: Turning ‘bags of words’ into meaning with machine learning
Machine learning and AI turn big data into big knowledge for a better customer experience
May 18, 2016
“We give full flexibility to our OEM customers to decide how data is used and which data leaves the car.”
Data protection and GDPR compliance strategies at Nuance Automotive
May 25, 2018
A guessing game show is great for entertainment, but not the customer experience
Leverage consumer data to provide better and more personalized customer service
April 21, 2017