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Articles tagged Natural Language Processing

Customer experience

Effortless: elevate your customer experience with voice biometrics

How ATO addressed ‘digital amnesia’ while ensuring account security

Advait Deshpande

February 15, 2017

Customer experience

Is your business feeling a little groggy? Wake it up with a conversational IVR

Intelligent self-service drives improvements for the customer experience

January 10, 2017

Is there a cure for distracted doctors?

Overloaded with digital healthcare demands, physicians want to get back to healing patients

Jonathon Dreyer

September 28, 2016

From the editor,
Healthcare

Healthcare as a business, medicine as a science and healing as an art

Giving physicians a voice and restoring meaning back into patient records through HIT

Satish Maripuri

May 24, 2016

Business runs smoothly when voice biometrics improves the customer experience and secures account information.

Customer experience

Effortless: elevate your customer experience with voice biometrics

How ATO addressed ‘digital amnesia’ while ensuring account security

Advait Deshpande

February 15, 2017

Nuance Healthcare’s Mission is to serve as the trusted strategic partner for healthcare organizations by delivering world-class clinical documentation solutions that optimize clinical and financial outcomes in the global shift to value based care. We are in a great position to drive that change by improving the physician experience and driving language and meaning back into the patient record. That is our purpose and we achieve it in tight partnership with our EMR partners and clients. Our people, our purpose is to support our clients’ mission of caring for patients, and we do that by impacting clinical documentation and driving quality and financial outcomes that are pivotal to their success. This “client-in” culture at Nuance Healthcare underlies all we do, make, sell and share, and it’s why we ended up in this week’s Healthcare Informatics HCI Top 100 issue as one of the “Most Interesting Vendors of 2015.” This is an honor we attribute to our clients who are striving to make healthcare better and improve the patient experience in partnership with us. This article features one of our clients, Dr. R. Hal Baker, senior vice president, clinical improvement and CIO of WellSpan Health, who shares how important language is to convey caring and context and certainty in healthcare. “Nuance helped us insert back into the patient record, spoken language, and from that language, technology can pull data and make it actionable rather than favoring the business side of healthcare over the clinical. We are making people feel cared for and safe. That is our mission. We are caring for people, not just caring for a business or disease,” says Baker. What drives our healthcare teams is our commitment to helping hospitals, clinics, radiology centers, physician practices, and large organizations deliver high quality care to their communities. By bringing revolutionary technology and clinical solutions to the forefront, we keep them from buckling under the demands for data. These innovations enable physicians to practice the art of medicine, focus on patients, and avoid the distraction of documentation, computer screens or billing codes. That’s getting much harder for them to do. Beyond speech recognition, we leverage clinical language understanding (CLU) and AI to bring decisions and information to the forefront and drive insights and meaning into the hands of physicians, helping them efficiently engage patients and other physicians. For patients this means that rather than looking at the doctor’s back during a visit, you look at his/her eyes, and you feel that personal touch when dealing with an already intense situation. We at Nuance Healthcare envision a day when the doctor and patient are engaged in a very compassionate conversation, and technology and solutions assist in the background completely capturing the interaction in a note, and communicating it properly in different ways, all while the doctor stays focused on the patient. Gone are the days where we just captured information and put it in resting place. Now with technology and cognitive computing and AI, we are able to improve clinical notes, annotate them, and leverage virtual assistants — all with the intent of improving the quality and efficiency of the physician note to help both the clinical and financial side of healthcare. We pride ourselves in driving better quality of documentation and better clinical and financial outcomes. As Dr. Baker so articulately shared, Nuance supports healthcare as a business, medicine as a science and healing as an art. It is an honor for Nuance to be named the Most Interesting Vendor of 2015. As a company, we will continue our relentless pursuit of reinventing the clinician experience to allow them to spend more time with patients.

From the editor,
Healthcare

Healthcare as a business, medicine as a science and healing as an art

Giving physicians a voice and restoring meaning back into patient records through HIT

Satish Maripuri

May 24, 2016

Finding city information is faster, easier and more enjoyable when using a conversational IVR.

Customer experience

Is your business feeling a little groggy? Wake it up with a conversational IVR

Intelligent self-service drives improvements for the customer experience

January 10, 2017

Healthcare technology to help physicians who explore apps, mobile devices, agent technologies and natural language understanding technologies to try to win back time, shifting it away from data entry to communication and decision making

Is there a cure for distracted doctors?

Overloaded with digital healthcare demands, physicians want to get back to healing patients

Jonathon Dreyer

September 28, 2016

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