Authentication & fraud prevention How Gatekeeper’s biometric authentication detects and beats synthetic voices Brett Beranek | Vice President & General Manager, Security & Biometrics 14 February 2023
Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 4 January 2023
Digital & messaging Inspiration for innovative citizen engagement experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 4 October 2022
Voice and IVR A bright future for voice with intelligent IVR solutions Sebastian Reeve | EMEA Director of Product Management and Marketing 5 September 2022
Contact Centre AI The AI-powered contact centre, part 4: Enhance contact centre security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 31 August 2022
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 August 2022
Contact Centre AI Meet the NHS GP saving an hour a day—and increasing patient safety—with Dragon Medical One Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 17 August 2022
Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 16 August 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 9 August 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 19 July 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing 30 June 2022
Authentication & fraud prevention Deepfakes vs biometric security. (And why voice biometrics still wins.) Brett Beranek | Vice President & General Manager, Security & Biometrics 23 June 2022
Contact Centre AI, Digital & messaging The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 15 June 2022
Authentication & fraud prevention 101 financial services leaders report on fraud challenges (and biometric solutions) Nuance Communications 6 June 2022
Digital & messaging The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 1 June 2022
Authentication & fraud prevention Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper Brett Beranek | Vice President & General Manager, Security & Biometrics 23 May 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing 4 May 2022
Contact Centre AI Facing staff and supply chain shortages and rising prices, enterprises embrace AI Nuance Communications 2 May 2022
