Voice and IVR Speech recognition: the next great disruptive tech for financial services Nuance Communications 3 June 2021
Authentication & fraud prevention The key biometrics for fraud prevention: explained Nuance Communications 30 March 2021
Retail AI How market-leading retail brands are using AI to thrive in turbulent times Sebastian Reeve | EMEA Director of Product Management and Marketing 23 March 2021
Authentication & fraud prevention Advice for CX leaders designing their security strategy Brett Beranek | Vice President & General Manager, Security & Biometrics 18 March 2021
Financial services AI, Voice and IVR Four key tips for your virtual assistant deployment from a banking leader Sebastian Reeve | EMEA Director of Product Management and Marketing 8 March 2021
Customer engagement Our customers win prestigious 2021 Stevie® Awards & Nuance earns Technology Partner of the Year Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division 11 February 2021
Authentication & fraud prevention Recommended viewing: The Fintech Show’s biometrics special Nuance Communications 26 January 2021
Customer engagement Five digital security trends to watch in 2021 Brett Beranek | Vice President & General Manager, Security & Biometrics 5 January 2021
Digital & messaging How web chat and AI became a power couple for customer service Sebastian Reeve | EMEA Director of Product Management and Marketing 5 January 2021
Contact Centre AI Which channel should you use? UK customers have their say Sebastian Reeve | EMEA Director of Product Management and Marketing 15 December 2020
Contact Centre AI The tech wishlists of UK contact centre leaders Sebastian Reeve | EMEA Director of Product Management and Marketing 4 December 2020
Authentication & fraud prevention The fight against fraud Brett Beranek | Vice President & General Manager, Security & Biometrics 16 November 2020
Retail AI Recreating in-store experiences online Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 27 October 2020
Contact Centre AI FCR decline: Is the UK really getting worse at first contact resolution? Sebastian Reeve | EMEA Director of Product Management and Marketing 13 October 2020
Contact Centre AI The 3 most serious COVID challenges in UK contact centres Sebastian Reeve | EMEA Director of Product Management and Marketing 7 October 2020
Authentication & fraud prevention Client Insights & Intel, part 2: Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience Brett Beranek | Vice President & General Manager, Security & Biometrics 6 October 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 5 October 2020
Contact Centre AI How to tool-up your contact centre in step with Forrester’s COVID-19 response plan Nuance Communications 30 September 2020
