Voice and IVR The strategy behind Mercury’s wildly successful virtual assistant Nuance Communications 16 September 2020
Authentication & fraud prevention Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security Brett Beranek | Vice President & General Manager, Security & Biometrics 3 September 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 6 August 2020
Authentication & fraud prevention Client Insights & Intel, part 1: BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19 Brett Beranek | Vice President & General Manager, Security & Biometrics 28 July 2020
Authentication & fraud prevention, Financial services AI, Voice and IVR Compelling conversations, part 4: Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award Sebastian Reeve | EMEA Director of Product Management and Marketing 23 July 2020
Authentication & fraud prevention Compelling Conversations, part 3: Putting customer experience first with Deutsche Telekom Brett Beranek | Vice President & General Manager, Security & Biometrics 9 July 2020
Contact Centre AI How to tool-up your contact center in step with Forrester’s COVID-19 response plan Nuance Communications 1 July 2020
Authentication & fraud prevention Intelligent Authentication (IAuth): An Origin Story Nuance Guest Blogger 29 June 2020
Contact Centre AI, Digital & messaging Forrester’s Art Schoeller on seven strategies for elevating CX today Nuance Guest Blogger 24 June 2020
Authentication & fraud prevention Client Insights & Intel, part 3: Fidelity Investments combats fraud to protect the business and its customers Brett Beranek | Vice President & General Manager, Security & Biometrics 23 June 2020
Authentication & fraud prevention, Financial services AI Compelling Conversations, part 2: National Australia Bank creates compelling customer and banker experiences Brett Beranek | Vice President & General Manager, Security & Biometrics 19 June 2020
Contact Centre AI Compelling conversations, part 3: How KPN’s service-focused digital transformation project redefined its contact center Sebastian Reeve | EMEA Director of Product Management and Marketing 18 June 2020
Contact Centre AI Filter fraudsters: Enhanced security and better service for real customers in contact centres Brett Beranek | Vice President & General Manager, Security & Biometrics 17 June 2020
Digital & messaging, Retail AI Cabify launches versatile virtual assistant to create a new customer experience Sebastian Reeve | EMEA Director of Product Management and Marketing 16 June 2020
Authentication & fraud prevention How biometrics can keep fraudsters at bay Brett Beranek | Vice President & General Manager, Security & Biometrics 21 April 2020
Contact Centre AI Three Simple Steps to Address COVID-19 Demands in Your Contact Centre Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 2 April 2020
Customer engagement Helping each other stay strong on the journey to the other side of COVID-19 Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division 1 April 2020
Authentication & fraud prevention Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort Brett Beranek | Vice President & General Manager, Security & Biometrics 24 July 2019
