Authentication & fraud prevention How Gatekeeper’s biometric authentication detects and beats synthetic voices Brett Beranek | Vice President & General Manager, Security & Biometrics February 13, 2023
Customer engagement Customer engagement predictions 2023: Strategic priorities for CX leaders Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement January 3, 2023
Contact Centre AI The AI-powered contact centre, part 4: Enhance contact centre security with biometric authentication Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 31, 2022
Contact Centre AI The AI-powered contact centre, part 3: Build powerful conversational AI solutions Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 24, 2022
Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 16, 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 9, 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement July 19, 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing June 29, 2022
Authentication & fraud prevention Deepfakes vs biometric security. (And why voice biometrics still wins.) Brett Beranek | Vice President & General Manager, Security & Biometrics June 22, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 15, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 1, 2022
Authentication & fraud prevention Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper Brett Beranek | Vice President & General Manager, Security & Biometrics May 22, 2022
Financial services AI Meet Ceba, Commonwealth Bank of Australia’s intelligent virtual assistant Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 9, 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing May 4, 2022
Customer engagement Nuance honoured with six 2022 Stevie® Awards Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division March 22, 2022
Digital & messaging The ROI of digital CX, Part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 14, 2022
Authentication & fraud prevention, Financial services AI How ANZ Bank in New Zealand redesigned its IVR and authentication to deliver intuitive voice experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 10, 2022
Authentication & fraud prevention, Digital & messaging Governments are using AI to create superior citizen experiences. Here’s how. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement February 24, 2022
