Contact Centre AI, Voice and IVR The AI-powered contact centre, part 2: Achieve superior self-service voice support Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 16, 2022
Contact Centre AI The AI-powered contact centre, part 1: Create engaging digital experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement August 9, 2022
Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement July 19, 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing June 29, 2022
Authentication & fraud prevention Deepfakes vs biometric security. (And why voice biometrics still wins.) Brett Beranek | Vice President & General Manager, Security & Biometrics June 22, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 15, 2022
Digital & messaging, Voice and IVR The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement June 1, 2022
Authentication & fraud prevention Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper Brett Beranek | Vice President & General Manager, Security & Biometrics May 22, 2022
Social services The state of public sector workloads: How admin tasks are affecting professionals today Nuance Communications May 16, 2022
Financial services AI Meet Ceba, Commonwealth Bank of Australia’s intelligent virtual assistant Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 9, 2022
Documentation capture Mackay Base Hospital gives clinicians more time to care with clinical artificial intelligence Nuance Communications May 5, 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing May 4, 2022
Customer engagement Nuance honoured with six 2022 Stevie® Awards Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division March 22, 2022
Digital & messaging The ROI of digital CX, Part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 14, 2022
Authentication & fraud prevention, Financial services AI How ANZ Bank in New Zealand redesigned its IVR and authentication to deliver intuitive voice experiences Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement March 10, 2022
Legal transcription Four reasons why so many law firms are exploring speech recognition Nuance Communications March 3, 2022
Authentication & fraud prevention, Digital & messaging Governments are using AI to create superior citizen experiences. Here’s how. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement February 24, 2022
