Legal transcription How Dragon speech recognition helps legal professionals stay competitive Nuance Communications 16 October 2020
Legal transcription Speech recognition strengthens its place in the modern legal practice Nuance Communications 14 October 2020
Contact Centre AI FCR decline: Is the UK really getting worse at first contact resolution? Sebastian Reeve | EMEA Director of Product Management and Marketing 13 October 2020
Contact Centre AI The 3 most serious COVID challenges in UK contact centres Sebastian Reeve | EMEA Director of Product Management and Marketing 7 October 2020
Authentication & fraud prevention Client Insights & Intel, part 2: Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience Brett Beranek | Vice President & General Manager, Security & Biometrics 6 October 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 5 October 2020
Contact Centre AI How to tool-up your contact centre in step with Forrester’s COVID-19 response plan Nuance Communications 30 September 2020
Documentation capture A look at how technology can help tackle healthcare staff burnout Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 23 September 2020
Documentation capture Addressing the challenges around surgical documentation Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 17 September 2020
Voice and IVR The strategy behind Mercury’s wildly successful virtual assistant Nuance Communications 16 September 2020
Authentication & fraud prevention Nuance Named Leader: Delivering on a vision of biometrics for both convenience and security Brett Beranek | Vice President & General Manager, Security & Biometrics 3 September 2020
Documentation capture An interview with Dr Simon Wallace on clinician burnout Nuance Communications 20 August 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security 6 August 2020
Authentication & fraud prevention Client Insights & Intel, part 1: BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19 Brett Beranek | Vice President & General Manager, Security & Biometrics 28 July 2020
Authentication & fraud prevention, Financial services AI, Voice and IVR Compelling conversations, part 4: Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award Sebastian Reeve | EMEA Director of Product Management and Marketing 23 July 2020
Documentation capture Clinical speech recognition at Calderdale and Huddersfield NHS FT and Royal Cornwall NHS Trust Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 23 July 2020
Authentication & fraud prevention Compelling Conversations, part 3: Putting customer experience first with Deutsche Telekom Brett Beranek | Vice President & General Manager, Security & Biometrics 9 July 2020
Home & business productivity Enjoy the benefits of working from home Nuance Communications 8 July 2020
