Contact Centre AI How to tool-up your contact center in step with Forrester’s COVID-19 response plan Nuance Communications 1 July 2020
Authentication & fraud prevention Intelligent Authentication (IAuth): An Origin Story Nuance Guest Blogger 29 June 2020
Contact Centre AI, Digital & messaging Forrester’s Art Schoeller on seven strategies for elevating CX today Nuance Guest Blogger 24 June 2020
Authentication & fraud prevention Client Insights & Intel, part 3: Fidelity Investments combats fraud to protect the business and its customers Brett Beranek | Vice President & General Manager, Security & Biometrics 23 June 2020
Home & business productivity Must-have features for a speech recognition solution Nuance Communications 23 June 2020
Authentication & fraud prevention, Financial services AI Compelling Conversations, part 2: National Australia Bank creates compelling customer and banker experiences Brett Beranek | Vice President & General Manager, Security & Biometrics 19 June 2020
Contact Centre AI Compelling conversations, part 3: How KPN’s service-focused digital transformation project redefined its contact center Sebastian Reeve | EMEA Director of Product Management and Marketing 18 June 2020
Contact Centre AI Filter fraudsters: Enhanced security and better service for real customers in contact centres Brett Beranek | Vice President & General Manager, Security & Biometrics 17 June 2020
Digital & messaging, Retail AI Cabify launches versatile virtual assistant to create a new customer experience Sebastian Reeve | EMEA Director of Product Management and Marketing 16 June 2020
Financial services How the finance sector can find the freedom to work differently Nuance Communications 10 June 2020
Documentation capture It’s time to focus on clinical coders Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 4 June 2020
Home & business productivity Mitigating risk in a world of home working Nuance Communications 18 May 2020
Documentation capture Celebrating International Nurses Day on 12 May 2020 Brenda Hodge | Chief Marketing Officer 12 May 2020
Home & business productivity Remote working brings its own data privacy and security challenges Nuance Communications 11 May 2020
Documentation capture How Nuance Dragon Medical is supporting the UK NHS during the COVID-19 Pandemic Nuance Communications 4 May 2020
Authentication & fraud prevention How biometrics can keep fraudsters at bay Brett Beranek | Vice President & General Manager, Security & Biometrics 21 April 2020
Documentation capture The Role of Digital Healthcare during these Challenging Times Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 9 April 2020
Contact Centre AI Three Simple Steps to Address COVID-19 Demands in Your Contact Centre Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 2 April 2020
