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A top place to work in an age of accelerating disruption

As Nuance is recognized by Becker’s Hospital Review as a top place to work in healthcare, we reflect on the management practices that influenced this honor.

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Becker's healthcare top 150 places to work

Nuance recently earned a place on the Becker’s Healthcare 2018 list of the “150 Top Places to Work in Healthcare.” We are proud to be recognized by Becker’s, and believe it affirms the steps we’ve taken to create a culture that supports, enables and empowers our employees to achieve their professional and personal goals. It also underscores our employees’ work and dedication during a time of continuous and accelerating industry change.

A recent McKinsey article states: “We live in an age of accelerating disruption. Every company is facing up to the profound changes wrought by digitization. Industry boundaries have become permeable. Data, algorithms and artificial intelligence are changing the nature of forecasting, decision making and the workplace itself. All this is happening at once, and established companies are responding by rethinking their business models, redesigning their organizations, adopting novel agile-management practices and embracing design thinking.”

Workplaces around the globe are transforming; successful leaders will embrace the uncertainty and see what they don’t know as an opportunity for learning and growth. They will question themselves and set a direction for journey vs. dictate steps to an objective. Above all, they will listen to employees and customers, and be open to what McKinsey calls ‘emergent possibilities’.

Creating and maintaining a great workplace in this age of transformation relies on many different factors, but when we reflect on what makes us a top place to work in healthcare, we consider and share the following management practices:

  1. Have a clear vision: Ensure that employees throughout the organization understand the company’s vision and, more importantly, believe in it, commit to it and make it happen.
  2. Listen: Listen to employees, customers, and shareholders to learn, build trust and strengthen relationships.
  3. Seek to understand: Know and understand the market and the products — understand they affect customers’ lives, practices and success.
  4. Measure growth along the way: Organizations and people that aren’t growing will not succeed. Be mindful of key performance indicators – every day – and grow.
  5. Be resilient: Disruption is happening all around us. “Inner agility,” as McKinsey describes, is a requirement. Resiliency steadies and energizes us to tackle new problems, uncover new paths and lead through change.

We remain dedicated to creating a working environment that delivers happy employees, customers, and business success during continuous and accelerating industry change. And, we are honored by Becker’s Healthcare recognition.

 

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Nuance Healthcare’s Mission is to serve as the trusted strategic partner for healthcare organizations by delivering world-class clinical documentation solutions that optimize clinical and financial outcomes in the global shift to value based care. We are in a great position to drive that change by improving the physician experience and driving language and meaning back into the patient record. That is our purpose and we achieve it in tight partnership with our EMR partners and clients. Our people, our purpose is to support our clients’ mission of caring for patients, and we do that by impacting clinical documentation and driving quality and financial outcomes that are pivotal to their success. This “client-in” culture at Nuance Healthcare underlies all we do, make, sell and share, and it’s why we ended up in this week’s Healthcare Informatics HCI Top 100 issue as one of the “Most Interesting Vendors of 2015.” This is an honor we attribute to our clients who are striving to make healthcare better and improve the patient experience in partnership with us. This article features one of our clients, Dr. R. Hal Baker, senior vice president, clinical improvement and CIO of WellSpan Health, who shares how important language is to convey caring and context and certainty in healthcare. “Nuance helped us insert back into the patient record, spoken language, and from that language, technology can pull data and make it actionable rather than favoring the business side of healthcare over the clinical. We are making people feel cared for and safe. That is our mission. We are caring for people, not just caring for a business or disease,” says Baker. What drives our healthcare teams is our commitment to helping hospitals, clinics, radiology centers, physician practices, and large organizations deliver high quality care to their communities. By bringing revolutionary technology and clinical solutions to the forefront, we keep them from buckling under the demands for data. These innovations enable physicians to practice the art of medicine, focus on patients, and avoid the distraction of documentation, computer screens or billing codes. That’s getting much harder for them to do. Beyond speech recognition, we leverage clinical language understanding (CLU) and AI to bring decisions and information to the forefront and drive insights and meaning into the hands of physicians, helping them efficiently engage patients and other physicians. For patients this means that rather than looking at the doctor’s back during a visit, you look at his/her eyes, and you feel that personal touch when dealing with an already intense situation. We at Nuance Healthcare envision a day when the doctor and patient are engaged in a very compassionate conversation, and technology and solutions assist in the background completely capturing the interaction in a note, and communicating it properly in different ways, all while the doctor stays focused on the patient. Gone are the days where we just captured information and put it in resting place. Now with technology and cognitive computing and AI, we are able to improve clinical notes, annotate them, and leverage virtual assistants — all with the intent of improving the quality and efficiency of the physician note to help both the clinical and financial side of healthcare. We pride ourselves in driving better quality of documentation and better clinical and financial outcomes. As Dr. Baker so articulately shared, Nuance supports healthcare as a business, medicine as a science and healing as an art. It is an honor for Nuance to be named the Most Interesting Vendor of 2015. As a company, we will continue our relentless pursuit of reinventing the clinician experience to allow them to spend more time with patients.
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