Contact Center AI Nuance’s Intelligent Engagement AI Services Integrated with Genesys Engage Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division August 13, 2020
Digital & messaging The DIY revolution and why it matters David Ardman | Senior Vice President of R&D, Conversational AI & Security August 6, 2020
Authentication & fraud prevention Client Insights & Intel, part 1: BNY Mellon discusses multi-channel fraud detection and layering authentication in the evolving world of COVID-19 Brett Beranek | Vice President & General Manager, Security & Biometrics July 28, 2020
Authentication & fraud prevention, Financial services AI Compelling conversations, part 4: Nuance and Australia’s IAG virtual assistant ‘Arlo the Koala’ wins APAC Stevie® Award Sebastian Reeve | EMEA Director of Product Management and Marketing July 23, 2020
Authentication & fraud prevention Client insights & intel, part 2: Prudential Financial leverages AI-powered technology to prevent fraud, empower their agents and simplify the customer experience Brett Beranek | Vice President & General Manager, Security & Biometrics July 16, 2020
Contact Center AI How to tool-up your contact center in step with Forrester’s COVID-19 response plan Nuance Communications July 1, 2020
Authentication & fraud prevention Intelligent Authentication (IAuth): An Origin Story Nuance Guest Blogger June 29, 2020
Digital & messaging Nuance Adds Support for Google’s Business Messages to Virtual Assistant and Live Chat Offerings Nuance Communications June 25, 2020
Digital & messaging Forrester’s Art Schoeller on seven strategies for elevating CX today Nuance Guest Blogger June 24, 2020
Authentication & fraud prevention Client Insights and Intel, part 3: Fidelity Investments combats fraud to protect the business and its customers Brett Beranek | Vice President & General Manager, Security & Biometrics June 23, 2020
Contact Center AI Compelling conversations, part 3: How KPN’s service-focused digital transformation project redefined its contact center Sebastian Reeve | EMEA Director of Product Management and Marketing June 18, 2020
Authentication & fraud prevention, Financial services AI Compelling conversations, part 2: National Australia Bank creates compelling customer and banker experiences Brett Beranek | Vice President & General Manager, Security & Biometrics June 12, 2020
Authentication & fraud prevention Fraud losses are down for the telecommunications sector, but attacks are not Nuance Communications June 8, 2020
Authentication & fraud prevention Nuance AI enables Telefónica to prioritize customer service for seniors by the sound of their voice Brett Beranek | Vice President & General Manager, Security & Biometrics June 4, 2020
Digital & messaging Compelling conversations, part 1: Cabify launches versatile virtual assistant to create a new customer experience Sebastian Reeve | EMEA Director of Product Management and Marketing May 29, 2020
Contact Center AI Contact Centers Are Not Dead. Course-Correct Your Strategy Now. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 20, 2020
Digital & messaging, Retail AI Digital tools are accelerating transformation for grocery retailers Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement May 14, 2020
Authentication & fraud prevention The roaring 20s: How to reach the golden age of fraud prevention Brett Beranek | Vice President & General Manager, Security & Biometrics May 6, 2020
