Contact Centre AI Introducing the Microsoft Digital Contact Centre Platform: A comprehensive, flexible customer care solution Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 19 July 2022
Retail AI The D2C opportunity: why manufacturers need to focus on CX Sebastian Reeve | EMEA Director of Product Management and Marketing 30 June 2022
Authentication & fraud prevention Deepfakes vs biometric security. (And why voice biometrics still wins.) Brett Beranek | Vice President & General Manager, Security & Biometrics 23 June 2022
Contact Centre AI, Digital & messaging The ROI of digital CX, Part 3: How to build a business case for digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 15 June 2022
Documentation capture How cloud technology can alleviate pressures on the NHS Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 14 June 2022
Authentication & fraud prevention 101 financial services leaders report on fraud challenges (and biometric solutions) Nuance Communications 6 June 2022
Digital & messaging The ROI of digital CX, Part 2: The true business impact of digital self-service Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 1 June 2022
Authentication & fraud prevention Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper Brett Beranek | Vice President & General Manager, Security & Biometrics 23 May 2022
Retail AI Business Reporter Interview: How retailers can embrace the future of engagement Sebastian Reeve | EMEA Director of Product Management and Marketing 4 May 2022
Contact Centre AI Facing staff and supply chain shortages and rising prices, enterprises embrace AI Nuance Communications 2 May 2022
Customer engagement Nuance honoured with six 2022 Stevie® Awards Robert Weideman | Executive Vice President and General Manager, Nuance Enterprise Division 23 March 2022
Digital & messaging The ROI of digital CX, part 1: Digital self-service matters—now more than ever Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 14 March 2022
Documentation capture Why Frimley Health NHS Trust are speech-enabling their Epic EPR Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 13 March 2022
Digital & messaging Governments are using AI to create superior citizen experiences. Here’s how. Tony Lorentzen | General Manager & Senior Vice President, Intelligent Engagement 24 February 2022
Documentation capture Dragon Medical One supports clinical documentation across the care continuum Dr. Simon Wallace | Chief Clinical Information Officer (CCIO), Nuance Healthcare UK and Ireland 23 February 2022
Authentication & fraud prevention How telcos can power up personalisation with biometrics Nuance Communications 23 February 2022
Documentation capture Could cloud-based speech recognition transform healthcare? Simon Hill | Senior Vice President and Head of Nuance International Healthcare 31 January 2022
